Privacy Policy

This Privacy Policy describes how RoofDemand (“we,” “us,” or “our”) collects, uses, and protects information from visitors to roofdemand.co and from clients who engage our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you visit our website.

Information you provide directly includes:

• Name, email address, and phone number submitted through contact or inquiry forms
• Business name, website, and service area information provided during onboarding
• Communication content from emails, messages, or calls with our team
• Billing and payment information processed through our payment providers

Information collected automatically includes:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data from analytics tools

2. How We Use Your Information

We use the information we collect to operate and improve our services. Specific uses include:

• Responding to inquiries and communicating with prospective and current clients
• Delivering and managing the marketing services described in our service agreements
• Processing payments and managing billing
• Sending service-related communications, updates, and reports
• Analyzing website usage to improve our site and marketing materials
• Complying with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors use our site. This includes Google Analytics, which collects anonymized usage data to help us understand traffic patterns and improve our content.

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website. We do not use cookies to collect personally identifiable information without your consent.

4. Third-Party Services

We use third-party tools and services to operate our business. These may include payment processors, email platforms, analytics providers, and project management software. Each of these providers has their own privacy practices governing how they handle data.

When we manage marketing campaigns on behalf of clients, we may access third-party platforms including Google Ads, Google Analytics, Google Business Profile, and Facebook on your behalf. Access is limited to what is necessary to deliver the agreed services.

5. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client data is retained for the duration of the service relationship and for a reasonable period afterward for record-keeping and dispute resolution purposes.

You may request deletion of your personal information at any time by contacting us. We will honor deletion requests to the extent permitted by law and our legitimate business interests.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes using secure connections (HTTPS), restricted access to client data, and standard industry practices for data handling.

No method of transmission over the internet or electronic storage is completely secure. While we take data security seriously, we cannot guarantee absolute security of your information.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. To exercise any of these rights, please contact us using the information below.

If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area, you may have rights under the General Data Protection Regulation (GDPR). Please contact us for more information about your specific rights.

8. Children’s Privacy

Our website and services are directed to businesses and are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.